


- Call Centre
- Quality Control
- Applications Approvals
i Call Centre: staffed with Call Centre Agents who attend to enquiries about the Programme, or follow-ups about outcome of subsidy applications and subsidy payments /disbursements
ii Quality Control: responsible for checking quality of applications in the Portal before they are passed onto the System for further processing
iii. Approvals: staffed with Administrators who are responsible for subsidy applications outcomes once searches from various databases are returned; and issuing letters with outcomes whether approval or decline and provide reasons for decline.
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